Here are the answers to some frequently asked questions. Lots of important info here, so please have a read if you’re riding with us, and pay particular notice to the safety announcement.
What time do the tours start and finish?
Currently we have three regular tours which depart at 10am on Tuesdays, Fridays and Saturdays. The typical duration is 4 hours, but sometimes we ride for a bit longer depending a bit on what we do, and whether we stop for food. (Private tours depart according to your preference – and guide availability – and last 4 to 5 hours).
Where do we meet?
At the shop of e-bike rent on Carrer Cervantes 5. There is a map on this page. Please be on time! Up to eight of us go out at a time and you may be holding up other people if you are late.
What is included in the price? And what isn’t…?
The bike rental plus the knowledge, charisma and wherewithal of your ‘guide‘ are included. Plus most of the entertainment. Not included is lunch/refreshment (typically taken at a tapas bar, cost of 10-15 euros pp.), plus some private tour options may cost a little extra but these will be organised with you in advance.
When and how do I pay?
You can pay on the day in cash (euros only!) or book online and pay by Credit card.
What if I need to cancel?
If you need to cancel please tell us as soon as possible. Although we’d rather know late than not at all. Common courtesy appreciated!
What if it rains?
If it is raining please contact us and we can make a judgement call, whether to go out or not.
What should I bring?
Some things that might come in handy include:
a. Wind/waterproof jacket, or a spare layer
b. Sunglasses (very important!)
c. Lip balm/vaseline
d. Small bottle of water
e. Cereal bars/sweeties for instant refuelling
f. Enough money for lunch and impulse purchases (and to pay for the tour!)
g. A small backpack for carrying any of the above. We’d recommend one with two adjustable shoulder straps, so that it doesn’t interfere with your riding.
h. A camera!
Is it safe?
We always pick nice and enjoyable routes on bike paths and uncluttered sidewalks, but occasionally we will need to venture on the roads at some point just to get from a. to b.. Please be aware that YOU ARE RESPONSIBLE FOR YOUR OWN SAFETY and you must also abide by traffic regulations at all time. Helmets are available for free from the bike store where we meet. Just be sure to ask for one on the day if you would like to wear one during the tour.
Plus some IMPORTANT RULES
There is no drinking of alcohol allowed. In addition customers should not drink anything before meeting us, and we reserve the right to cancel the ride if we suspect clients have been drinking. Whilst we take no legal responsibility for your behaviour, we don’t want to ride with you if you are intoxicated and a danger to yourself and others.