Frequently Asked Questions
All the info you need to know before you book a Steel Donkey bike ride!
Here are the answers to some frequently asked questions people ask before booking a tour. Lots of important info here, so please have a read if you’re riding with us, and pay particular notice to the safety announcement.
If you can’t find the answer you’re looking for please don’t hesitate to email us on info@steeldonkeybiketours.com and we’ll get back to you, usually within 1 working day.
Our 4-hour morning tours depart daily at 10am (in the winter season on Tuesdays, Fridays & Saturdays only), and finish at around 2pm, depending a bit on refreshment stops and the day’s itinerary. The 3-hour afternoon tours depart at 3pm and finish around 6pm. (Private tours depart according to your preference, and we suggest a 4 hr duration).
In 2023, our morning tours depart from eBike Rent store on Carrer de Cervantes 5.
The nearest metro stops are Liceu (green line) and Jaume I (yellow line).
Our afternoon tours leave from Ocean Bikes store on Moll de Marina 1.
The nearest metro stop is Ciutadella Vila Olimpica (yellow line).
Please be on time for your tour! Up to eight of us go out at a time and you may be holding up other people if you are late.
The bike rental plus the knowledge, charisma and wherewithal of your guide are included. Plus most of the entertainment. Not included is lunch/refreshment (typically taken at a tapas bar, cost of 10-15 euros pp.), plus some private tour options may cost a little extra but these will be organised with you in advance.
You can book online on this page, and pay by Credit card, or if you prefer you can reserve in advance via email and pay on the day with cash. Please note we accept euros only.
If you book online you may cancel 48 hours prior to departure time and receive a full refund. We are not able to refund last minute cancellations unfortunately.
- If it is only light rain, the guides can organise rain ponchos for everybody
- For brief showers during the tour, the guides will fine a covered spot and wait until it stopped raining/until there is less rain.
- If the forecast is “raining heavily and/or during the whole 4 hours”, the tour will be cancelled on the evening before (around 6pm).
Some things that might come in handy include:
a. Wind/waterproof jacket, or a spare layer
b. Sunglasses (very important!)
c. Lip balm/vaseline
d. Small bottle of water
e. Cereal bars/sweeties for instant refuelling
f. Enough money for lunch and impulse purchases (and to pay for the tour!)
g. A small backpack for carrying any of the above. We’d recommend one with two adjustable shoulder straps, so that it doesn’t interfere with your riding.
h. A camera!
No, the cycling is pretty easy, and anyone of moderate fitness should be able to manage the tour as we frequently stop to chat, get some refreshment or even get off the bike and see something up close. We have had people join us up to 70 years old. Typically we will cover between 6 to 10 kilometres on a tour.
Safety is our top priority and we always try to pick nice and enjoyable routes on bike paths and uncluttered sidewalks, but occasionally we will need to venture on the roads at some point just to get from a. to b., in which case please remember to abide all the usual rules of the road. Please be aware that you are responsible for your own safety and behaviour throughout the duration of the tour, and you must abide by traffic regulations at all time.
Helmets are available for free from the bike store where we meet, on request. Just be sure to ask for one on the day if you would like to wear one during the tour.
We strongly recommend that all European passport holders to travel with a valid European health card, and for non Europeans to travel with a valid insurance policy that will cover you in the case of an accident.
In order to comply with Spanish law and our own safety policy, there is no drinking of alcohol allowed during the tour. In addition customers should not drink anything before meeting us, and we reserve the right to refuse participation in the tour if we suspect clients have been drinking. Whilst we take no legal responsibility for your behaviour, we don’t want to ride with you if you are intoxicated and a danger to yourself and others.